It was a Godsend to have dealt with Iliana during a very difficult time. She was beyond kind, compassionate, and caring. I had to make arrangements from out of the area and she made it as effortless as possible. I felt I was dealing with a trusted friend who was really looking out for me. The last thing someone thinks about recommending is a funeral home but if in need you cannot do better.
I cannot say enough good things about the service, care and attention I received from Duggan's. Iliana is knowledgeable, patient, genuine and truly wonderful to work with. I felt I had an advocate, not a salesperson. She talked me through every step of the process in terms I could understand and truly made a painful, challenging situation the best it could be.
When my Mother recently passed away in Roseville she had a prepaid funeral plan with Bill and Steven Welch at Duggan's Funeral Service in San Francisco. I had no idea what to expect when I called them from Roseville but Bill Welch, the owner got on the phone with me and within 3 hours they had sent a vehicle to pick up my Mothers body. The arrangements were all handled as contracted and they even took the time to call me with a follow up 2 weeks later to make sure that we were satisfied. I would highly recommend Duggan's Funeral Service to anyone in need.
Over the last 18 years there have been several deaths close to me, or others I have known, who used Duggans on 17th Street, and the service provided was excellent and compassionate for all of us involved. My last personal experience, with Mr. Nixon particularly, was less than two years ago when my elderly Godmother was near death. Her sister was here from southern CA, and after meeting with her Doctor, we did pre-arrangements; which included casket selection and shipping of her remains to Texas. We selected the best of everything, as expected by people of her generation, as well as family and friends in Texas, with only a private viewing to be held in San Francisco. With that in mind, and my past experience with the cost of such arrangements, the price was amazingly reasonable. It was less than the costs incurred in Texas, where they simply received the body, and brought it to the church for services and burial in the adjacent church cemetery. Everyone in Texas remarked upon the beauty of everything, including the receiving mortuary. My Great Aunt and I were, and are still grateful to Duggans, and Mr. Nixon for the service given.
We are always interested in hearing from the families that we serve. Please take a moment to let us know how well we served you in your time of need. We very much appreciate your feedback.